Privacy Policy

Last updated: December 10, 2025

ROXI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ROXI is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include de-identified or anonymised information.

We may collect or process the following categories of personal information:

• Contact details (name, address, billing/shipping addresses, phone number, email)

• Financial information (credit/debit card details, payment information, transaction data)

• Account information (username, password, security questions, preferences)

• Transaction information (items viewed, added to cart, wishlisted, purchased, returned, exchanged or cancelled)

• Communications with us (e.g., customer support enquiries)

• Device information (device, browser, network, IP address, unique identifiers)

• Usage information (interaction with the Services, navigation data)

Personal Information Sources

We may collect personal information from:

• Directly from you (account creation, purchases, communications)

• Automatically via cookies, devices, and browsing activity

• Service providers who process data on our behalf

• Partners or other third parties

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use your information to:

• Process payments and orders

• Manage your account

• Support returns and exchanges

• Send account notifications

• Personalise your shopping experience

• Improve and tailor the Services

Marketing and Advertising

We may:

• Send marketing and promotional communications

• Show personalised ads based on your activity

Security and Fraud Prevention

We use your information to:

• Authenticate accounts

• Detect and investigate fraud

• Provide a secure shopping experience

Communicating With You

We may contact you for:

• Customer support

• Service-related updates

• Relationship management

Legal Reasons

We may process information to:

• Comply with applicable laws

• Respond to lawful requests

• Enforce policies or contracts

How We Disclose Personal Information

We may disclose personal information to:

• Shopify, vendors, and service providers (payment processors, IT management, analytics, shipping, etc.)

• Business and marketing partners for advertising and marketing services

• Third parties when directed or consented by you

• Our affiliates/corporate group

• Legal or business transactions (merger, bankruptcy, compliance with law, protection of rights)

Shopify

The Services are hosted by Shopify, which collects and processes personal information required to operate the Services.

Shopify may also use information from your interaction with our store and other merchants to provide enhanced features and services. In these cases, Shopify is responsible for responding to requests related to your personal information.

To learn more about how Shopify uses personal information, visit the Shopify Consumer Privacy Policy or exercise your rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party platforms. We are not responsible for their privacy or security practices. You should review their policies before providing any personal information.

Information shared on social networks or public forums may be visible to others and used without limitation.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

We do not knowingly “sell” or “share” the personal information of individuals under 16.

Security and Retention of Your Information

While we implement security measures, no system is completely secure. Information transmitted to us may not be secure in transit.

We retain personal information as long as necessary to:

• Maintain your account

• Provide Services

• Comply with legal obligations

• Resolve disputes

• Enforce policies

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access / Know — request access to personal information we hold

• Delete — request deletion of your personal data

• Correct — request correction of inaccurate information

• Portability — request a copy of your data in a portable format

Communication Preferences

You may unsubscribe from promotional emails at any time. Service-related emails may still be sent.

Additional Rights for UK/EEA Residents

• Object to Processing or request Restriction of Processing

• Withdraw Consent for consent-based processing

You may exercise your rights through the Services or by contacting us. Shopify-related data rights can be exercised at:
https://privacy.shopify.com/en

We may need to verify your identity or authorised agent before processing a request.

Complaints

If you have complaints about how we process your data, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country.

For transfers from the UK/EEA, we rely on recognised mechanisms such as Standard Contractual Clauses unless an adequacy decision applies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with an updated “Last updated” date, along with required notices as applicable.

Contact

If you have questions or would like to exercise your rights, contact us:

Email: admin@roxinails.co.uk
Address:
ROXI
Unit 4, James Nasmyth Way
Manchester, ENG
M30 0SF
GB

We are the data controller for the purposes of applicable data protection laws.